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Returns & Exchanges

We want you to love what you buy! 

To get started, please see our guidelines below. To create your return label, you can use the return form below or email us at hello@beadandreel.com

RETURNS

FULL PRICE

If you are unhappy with your purchase for any reason you can return or exchange it within 15 days of delivery, no questions asked. To be eligible for a return, your purchase must be unused, unwashed, and in the same condition that you received it, including all original labels and tags.

We can provide a return shipping label and deduct $5.95 from your refund. Shipping costs for exchanges are free in both directions.

SALE ITEMS 

In order to offer you our very best deals, sale item can only be exchanged (for another size or color) or returned for store credit within 15 days of delivery. Items and Collections marked FINAL SALE cannot be returned.

We can provide a return shipping label and deduct $5.95 from your store credit refund. Shipping costs for exchanges are free in both directions.

RESCUED COLLECTION

All items from our pre-loved Rescued Collection can be returned within 15 days of delivery. Returns will receive a store credit in the form of a gift card. To be eligible for a return, your purchase must be in the same condition that you received it, including all original labels and tags. 

We can provide a return shipping label and deduct $5.95 from your store credit refund.

EXCHANGES

If you love your purchase but you want a different size or color, don't worry, we offer free exchange shipping! Please email us at hello@beadandreel.com and let us know which size/color you'd like to try instead. 

ALTERATIONS

Bodies come in a variety of beautiful sizes, shapes, and heights, so not all styles will fit all people right off the rack. Some simple alterations can often make something exactly right for you.

To encourage the lost art of personalization, we will reimburse the following alterations:

  • Taking the hem up or down
  • Shorten straps
  • Taking in the waist
  • Add snap or hook and eye at bust

Email us a photo or scan of your alterations receipt to hello@beadandreel.com for reimbursement. Receipt must include business name, business address, date, and itemized costs. Some restrictions may apply. Applicable only on Bead & Reel orders over $100. Maximum $15 reimbursement. Altered items cannot be returned.

REFUNDS

Once your return is received and inspected, upon approval a credit will be applied to your original form of payment or via gift card and you will be notified by email. It may take up to 7-10 days to appear on your statement. Sale items and Rescued items will be credited in the form of a gift card. Items and Collections marked FINAL SALE cannot be returned.

INTERNATIONAL

Sorry, we are unable to offer return shipping for international orders right now.


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